Refund policy

Last updated: November 5, 2026

Returns

We accept return requests for damaged or incorrect items within 30 days of delivery. We do not accept change-of-mind returns.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

We cover return shipping for damaged or incorrect items.

Damages and issues

Please inspect your order when you receive it and contact us at titaniumlab.co@gmail.com within 30 days of delivery if an item is damaged or you received the wrong item. Please include photos of the item and packaging to help us review and resolve the issue.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

For approved damaged or incorrect item claims, we offer a refund or a replacement set. Contact us before returning your item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at titaniumlab.co@gmail.com or use the contact details in our contact information policy.